Okay guys, just hang in there, because I am going to rant.
There is a company called Discount Dance Supply, and for the past five year, I've thought they were absolutely wonderful. Until now. Until I had to make a return, which I had never done before.
I had bought five leotards on their website, and checked the sizing chart for every single one, just because that's a habit I've had for the longest time. But when I finally got the leotards, I took one look at every single one and I could tell that they were all way too small. I didn't even try them on to see that they were too small. So I neatly packed the leotards into a box, wrote the check to cover the returns and shipping, and filled out the form, informing Discount Dance Supply that the garments were too small, not accurate to the sizing chart, and new (meaning unworn, the tags still there, packaging still intact). Then, I was off to the post office.
So, about ten days later, I got a package from Discount Dance, and initially I was very impressed with their speed and efficiency. However, when I opened the box, I was furious. Inside were the original leotards I had sent back, along with an angry-looking letter. As I read the letter, I felt like I was personally being screamed at. It was in very rude wording, with very condescending language. Reading it, I felt like they thought that I, a loyal customer for the past five years, was a stupid, retarded ape. It said that I couldn't have my leotards exchanged because they were "soiled". How could they be soiled? All I did was unzip the packets they came in, look at the leotard, decide they were too small, fold the leotard up, and put it back into the packet. Plus, the letter was very unclear on whether they were giving me back credit or not. I sure hope so because now I have five leotards that are absolutely useless, over $120 wasted, and I am so angry that I was so tempted to send the company a link to this blog.
These righteous, selfish, unreasonable people will never be touching or seeing any more of my hard-earned money in the future. I now realize that there is too much hype around this pathetic, rude, disrespectful excuse for a business.
And to the people who (thank you) have read so far, NEVER order from this company if you are expecting good customer service, because their customer service is the absolute worst. Save your money for a company more deserving, attentive, and unselfish.
